Terms and conditions

TERMS OF USE

LAST REVISION: 30-04-2026

PLEASE READ THIS TERMS AND CONDITIONS CAREFULLY. BY USING THIS PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Mangla Healthtech LLP, a limited liability partnership incorporated under the laws of India and operating under the brand name “Heal Door” (“Company”, “we”, “us”, or “our”), provides access to the Platform and facilitates certain services.

This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. The Company reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Platform. The Company will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Platform. Your use of the Platform following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. The Company encourages you to review this Agreement whenever you visit the Platform to make sure that you understand the terms and conditions governing use of the Platform. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Platform. If you would like to print this Agreement, please click the print button on your browser toolbar.

DEFINITIONS

“User” means any individual or entity accessing or using the Platform.

“Service Providers” means independent third-party professionals, healthcare workers, or vendors providing services or products listed on the Platform.

“Services” means the facilitation, booking, coordination, and related platform services provided by the Company.

1. Services

a) Terms of Offer: This Platform offers for certain services (the "Services"). By placing a request for a service through this Platform, you agree to the terms set forth in this Agreement.

b) Customer Solicitation: By using the Platform, you consent to receive transactional and service-related communications from the Company. Promotional communications shall be sent only in accordance with applicable laws, and you may opt out at any time.

c) Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations.

i. You may use the “opt out” link found in any email solicitation that you may receive.

ii. You may also choose to opt out, via sending your email address to: ukmlamrcp@gmail.com.

You may send a written remove request to the Registered Address of 264, Pocket H-17, Sector 7, Rohini, Delhi-110085, India.

d) Proprietary Rights: The Company has proprietary rights and trade secrets in the Services they provide. You may not copy, reproduce, resell or redistribute any Product or Service and/or distributed by the Company. The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

e) Tax: If you purchase any Service, you will be responsible for paying any applicable tax on the said service.

1A. NATURE OF PLATFORM

The Platform is a technology-enabled aggregator that facilitates discovery, booking, and coordination of at-home healthcare services and medical equipment provided by independent third-party service providers and vendors (“Service Providers”).

The Company does not provide medical advice, diagnosis, treatment, or healthcare services of any kind. All services are rendered solely by independent Service Providers. The Company acts only as an intermediary and shall not be responsible for the quality, outcome, or performance of such services.

2. PLATFORM

a) Content, intellectual property, third party links: In addition to making Services available, this Platform also offers information and marketing materials. This Platform also offers information, both directly and through indirect links to third-party platforms, for e- commerce and transactions between buyers and sellers. The Company does not always create the information offered on this Platform; instead, the information is often gathered from other sources. To the extent that the Company does create the content on this Platform, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Platform is for personal, noncommercial use. Any links to third-party platforms are provided solely as a convenience to you. The Company does not endorse the contents on any such third-party platforms. The Company is not responsible for the content of or any damage that may result from your access to or reliance on these third-party platforms. If you link to third-party platforms, you do so at your own risk. The Company does not guarantee the accuracy, completeness, or reliability of any services or information provided by third-party Service Providers and shall not be liable for any acts, omissions, negligence, or misconduct of such third parties.

b) Use of Platform: The Company is not responsible for any damages resulting from use of this platform by anyone. You will not use the Platform for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Platform (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Platform by other users, (3) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (4) not defame, harass, abuse, or disrupt other users of the Platform.

c) License:. By using this Platform, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Platform in connection with your normal, noncommercial, use of the Platform. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third party content is at issue).

d) Posting: By posting, storing, or transmitting any content on the Platform, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. The Company does not have the ability to control the nature of the user-generated content offered through the Platform. You are solely responsible for your interactions with other users of the Platform and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between users. The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Platform and to remove any content the Company deems objectionable, in the Company's sole discretion.

3. DISCLAIMER OF WARRANTIES

YOUR USE OF THIS PLATFORM AND/OR SERVICES ARE AT YOUR SOLE RISK. THE PLATFORM AND SERVICES ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE SERVICES OR PLATFORM CONTENT, OR ANY RELIANCE UPON OR USE OF THE PLATFORM CONTENT OR SERVICES. ("SERVICES" INCLUDE TRIAL SERVICES.)

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY MAKES NO WARRANTY:

THAT THE INFORMATION PROVIDED ON THIS PLATFORM IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

THAT THE LINKS TO THIRD-PARTY PLATFORMS ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS PLATFORM WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR THAT DEFICIENCY IN SERVICES WILL BE CORRECTED.

REGARDING ANY SERVICES PURCHASED OR OBTAINED THROUGH THE PLATFORM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

3A. MEDICAL DISCLAIMER

The Platform is not a medical service provider. Any information provided on the Platform is for informational purposes only and does not constitute medical advice.

Users are advised to consult qualified healthcare professionals for diagnosis and treatment. In case of medical emergency, Users must contact appropriate emergency services immediately.

The Company shall not be liable for any medical outcomes, complications, or consequences arising from services booked through the Platform.

3B. NO DOCTOR-PATIENT RELATIONSHIP

Use of the Platform does not create any doctor-patient, therapist-patient, or healthcare provider-patient relationship between the Company and the User.

3C. NO EMERGENCY SERVICES

The Platform is not intended for use in medical emergencies. Users must not rely on the Platform for emergency healthcare needs and should immediately contact appropriate emergency services.

4. LIMITATION OF LIABILITY

THE COMPANY ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE PLATFORM CONTENT AND SERVICES AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE VIA THE PLATFORM.

THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE PLATFORM CONTENT OR SERVICES; (2) THE COST OF PROCURING ALTERNATIVE SERVICE OR CONTENT; (3) ANY SERVICES RECEIVED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE PLATFORM; OR (4) ANY LOST PROFITS YOU ALLEGE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS, OMISSIONS, ERRORS, NEGLIGENCE, OR MISCONDUCT OF SERVICE PROVIDERS, OR FOR ANY MEDICAL OUTCOMES ARISING FROM SERVICES BOOKED THROUGH THE PLATFORM.

5. INDEMNIFICATION

You will release, indemnify, defend and hold harmless the Company, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Platform content or your use of the Platform content; (3) the Services; (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to the Company. When the Company is threatened with suit or sued by a third party, the Company may seek written assurances from you concerning your promise to indemnify the Company; your failure to provide such assurances may be considered by the Company to be a material breach of this Agreement. The Company will have the right to participate in any defense by you of a third-party claim related to your use of any of the Platform content or Services, with counsel of the Company choice at its expense. The Company will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend the Company against any claim, but you must receive the Company prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Platform or Services.

6. PRIVACY AND DATA PROTECTION

6.1 The Company processes personal data in accordance with its Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023.

6.2 By using the Platform and providing your personal data, you provide free, specific, informed, unconditional, and unambiguous consent for processing of your personal data for the following purposes:

(a) providing and facilitating services,

(b) sharing necessary information with Service Providers and vendors,

(d) customer support and communication,

(e) compliance with legal obligations.

6.3 The Company may share your personal data with:

(a) third-party Service Providers,

(b) payment gateway providers,

(d) regulatory authorities, where required by law.

6.4 You have the right to:

(a) access your personal data,

(b) correct inaccurate data,

(d) withdraw consent, subject to legal limitations.

6.5 Grievance Officer

In accordance with applicable law, including the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer. Details are as follows:

Name: Mr Asif Ali

Email: ukmlamrcp@gmail.com

Address: Heal Door Clinic

The Company shall retain personal data only for as long as necessary for the purposes stated or as required under applicable law.

6.5 Withdrawal of Consent: Users may withdraw their consent at any time by contacting the Company. However, withdrawal of consent may result in the inability of the Company to provide certain services or access to the Platform.

7. CANCELLATION AND REFUND POLICY

7.1 Platform Role

The Company, Mangla Healthtech LLP (operating as “Heal Door”), acts solely as a technology intermediary facilitating bookings and payments between Users and independent third-party service providers and vendors (“Service Providers”). The Company does not itself provide the services listed on the Platform.

7.2 Service-Based Refunds

All services booked through the Platform are fulfilled by independent Service Providers. Accordingly:

(a) refunds, cancellations, and rescheduling are subject to the policies of the respective Service Provider;

(b) the Company does not guarantee refunds for dissatisfaction with services rendered by Service Providers;

7.3 Facilitation of Refunds

The Company may, at its sole discretion, assist Users in initiating refund requests with Service Providers. However, the final decision regarding refunds shall rest solely with the respective Service Provider.

7.4 Cancellation by User

(a) Users may cancel a booking within the time window specified by the relevant Service Provider;

(b) cancellations made beyond the permissible window may attract cancellation charges;

7.5 Cancellation by Service Provider

If a Service Provider cancels a confirmed booking:

(a) the User may be eligible for a full or partial refund, subject to the Service Provider’s policy;

(b) the Company may assist in arranging an alternative Service Provider, where feasible.

7.6 Payments and Processing

(a) refunds, if approved, shall be processed through the original mode of payment within a reasonable period, subject to payment gateway timelines;

(b) the Company shall not be responsible for delays caused by banks, payment gateways, or Service Providers.

(c) The Company acts only as a facilitator of payments and shall not be liable for any payment disputes between Users and Service Providers.

7.7 Non-Refundable Charges

Platform convenience fees, service fees, or any other charges levied by the Company may be non-refundable unless otherwise stated.

7.8 Abuse of Policy

The Company reserves the right to deny refund requests in cases of misuse, fraudulent activity, or repeated unreasonable claims.

7.9 Exceptional Circumstances

The Company may, at its sole discretion, provide refunds or credits in exceptional cases, without any obligation to do so in similar future cases.

8. AGREEMENT TO BE BOUND

By using this Platform or receiving Services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Platform.

9. GENERAL

a) Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

b) Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and provision of Services.

c) Entire Agreement: This Agreement comprises the entire agreement between you and the Company with respect to the use of the platform and supersedes any prior agreements pertaining to the subject matter contained herein.

d) Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

e) Dispute Resolution: Any dispute arising out of or in connection with this Agreement shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be Delhi.

The language of arbitration shall be English. Courts at Delhi shall have exclusive jurisdiction arising under or by reason of this Agreement.

f) Waiver of Class Action Rights: by entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. any claims arising out of, relating to, or connection with this agreement must be asserted individually.

g) Termination: The Company reserves the right to terminate your access to the Platform if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Platform and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Services. If your access to the Platform is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until the Company chooses, in its sole discretion and without advance to you, to terminate it.

h) Domestic Use: The Company makes no representation that the Platform or Services are appropriate or available for use in locations outside India. Users who access the Platform from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

i) Assignment: You may not assign your rights and obligations under this Agreement to anyone. The Company may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS PLATFORM OR PURCHASING ANY SERVICE FROM THIS PLATFORM YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

TERMS OF USE - END USERS

1. GENERAL

This Agreement creates binding legal obligations on you. If you do not agree to any of the terms of this Agreement, please do not access the Platforms, use any of the services offered through the Platforms or register an account for such services.

1.1 These Terms and Conditions constitute a binding agreement (“Agreement”) between you (“User”) and Mangla Healthtech LLP, together with its affiliates (“we,” “us,” or “Company”), governing your access to and use of the Mangla Healthtech LLP service (“Service”) in India.

This Agreement applies to the Company’s website (the “Website”) and the Mangla Healthtech LLP mobile application (the “App”), including versions accessible on operating systems such as iOS, Android, Windows Mobile, or through compatible web browsers. The Website and the App are collectively referred to as the “Platform”.

1.2 Your use of the Service is subject to this Agreement, our privacy policy (“Privacy Policy”) and terms and conditions, (“Terms and conditions”) which are located on the Platform. You agree to accept our Terms and Conditions and Privacy Policy which constitute integral parts of this Agreement.

1.3 We reserve the right to modify the terms of this Agreement at any time. Such changes will become effective when we post the modified Agreement on the Platform. Each time you use the Platform or the Service, the then-current version of this Agreement will apply. If you use the Platform or the Service after a modification of this Agreement, you agree to be bound by the terms of this current version of the Agreement as modified.

1.4 This Agreement contains important information regarding your rights with respect to the Platform and the Service, including your relationship with us. Please read this Agreement carefully, and review this Agreement regularly.

1.5 This End User Agreement shall be read in conjunction with the general Terms of Use and Privacy Policy available on the Platform. In case of conflict, the general Terms of Use shall prevail.

2. USER QUALIFICATION

You warrant and represent that:

you are aged 18 years or over; and have the requisite mental and legal capacity to enter into this Agreement and use the Services.
any information you submit to us when using the Service is accurate, complete, and current;
your use of the Service does not violate any applicable law or regulation.

3. USER REGISTRATION

3.1 You shall register with the Platform through mobile phone verification or other procedure to become a registered user on the Platform. You acknowledge and agree that the information you provide during the user registration process is accurate and complete, and you shall promptly notify us of any changes to the information.

3.2 The user account (“Account”) you create following the registration process shall be personal to you. You may not transfer your Account to anyone else, nor permit or assist others to use the Service through your Account, except for those individuals or businesses that have been expressly authorized by us to create accounts on behalf of their employers or customers.

3.3 After successfully completing the User registration process, you may start using the Service through the Platform in accordance with this Agreement.

3.4 We reserve the right to suspend, deny or revoke your access to your Account, the Platform and/or the Service at any time and at our sole discretion. If you are suspended, or have been denied or had your access revoked you may lodge a User complaint in accordance with the procedures set out in this Agreement.

4. ACCOUNT SECURITY

4.1 You are responsible for the security of your Account including login information and password(s). Please ensure that you log out at the end of each session when using the Website and leave the Platform following the correct steps. If you disclose your Account information to any third party you will solely be responsible for any losses and consequences of such acts.

4.2 Subject to Clause 9.1 of this Agreement, you shall be solely responsible for all actions and activities carried out under your Account, including but not limited to accessing and using the Platform, submitting or posting information, disclosures, comments, and reviews, whether such actions result in any damage to yourself, the Company, or any third party.

4.3 You must notify us via the Platform immediately you become aware of any unauthorized use of your Account, or other situation that may cause theft or loss of your Account. Upon notice of unauthorized use we will temporarily lock your Account, but you acknowledge that doing so takes a reasonable amount of time, and it will not be immediate.

4.4 Your Account may only be used by you and may not be shared with any other person. You agree:

to keep your Account details private at all times;
to keep the login verification code to your Account safe and confidential;
not to transfer any part of your Account (e.g., address book, etc.) to anyone else; and
to comply with all applicable laws and the terms and conditions in this Agreement in connection with your Account.

4.5 You shall be responsible for all actions and transactions made through your Account unless you have closed it, or reported any misuse of your Account to us via the Platform.

4.6 We attach great importance to the protection of your personal information and information of other users. If you come into contact with any personal information or documents of any other user through your use of the Platform or communication with other users, you shall keep such information confidential and will not in any way disclose such to any other party.

4A. Privacy and Data Protection: By using the Platform, you provide free, specific, informed, unconditional, and unambiguous consent for the collection and processing of your personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023.

The Company may collect, use, store, and share your personal data with Service Providers, payment partners, and technology partners for the purpose of providing services.

You have the right to access, correct, and request deletion of your personal data, and withdraw consent, subject to legal limitations.

5. USING THE SERVICE

5.1 Nature of Services

The Platform is a technology-enabled aggregator that facilitates discovery, booking, and coordination of at-home healthcare services (including physiotherapy, nursing care, and elderly care) and medical equipment provided by independent third-party service providers and vendors (“Service Providers”).

The Company does not provide medical advice, diagnosis, or treatment. All services are rendered solely by independent Service Providers.

4. Its shall be agreed by the user that the platform is mere an aggregator platform and shall hold no liability arising out of insufficient/inadequate/unsatisfactory information presented by any company/users.

5.2 Users Acknowledgment:

1. Once you have completed the registration process in accordance with Clause 3 above, you will be registered member of the App and Website (“Member”) and agree to be bound by the Terms. As a member, you will be granted immediate access to the Services.

2. You are solely responsible for keeping your Account details and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, whether you authorised such activities or actions.

3. You acknowledge that any interaction between you and your partner facility is not within the scope of the Services provided by the App, the Website and Mangla Healthtech LLP. You indemnify the Company in accordance with these Terms for any such interaction.

5A. Medical Disclaimer: The Platform is not a healthcare provider. Any information provided on the Platform is for informational purposes only and does not constitute medical advice. Users must consult qualified medical professionals for diagnosis and treatment.

5B. No Doctor-Patient Relationship: Use of the Platform does not create any doctor-patient or healthcare provider-patient relationship between the Company and the User.

5C. No Emergency Use: The Platform is not intended for medical emergencies. Users must contact appropriate emergency services in such situations.

5D. Intermediary Role: The Company acts solely as an intermediary between Users and Service Providers and shall not be responsible for the quality, outcome, or performance of services.

6. CHARGES AND PAYMENT

Use of the Platform may be free; however, services booked through the Platform may be chargeable. Payments are facilitated through third-party payment gateways.

The Company acts only as a facilitator of payments between Users and Service Providers and shall not be liable for payment disputes.

6A. Cancellation and Refund

All cancellations and refunds shall be governed by the Cancellation and Refund Policy available on the Platform. The Company does not guarantee refunds and acts only as a facilitator.

7. COMPLAINTS

7.1 In the event that at any time you have a complaint or dispute regarding the Service or the Platform you can notify us via the Platform or by sending an email to our customer service email at email id.

8. BREACH

8.1 You acknowledge and agree that in order to protect the rights and interests of other users of the Platform and Mangla Healthtech LLP, we may suspend your Account or permanently block you from using the Platform without notifying you in advance if we determine, in our sole and absolute discretion, that you have breached any of the terms of this Agreement

8.2 After any of the above actions is taken, we will text you a notification message. If you have any question regarding our handling of your violation, you may appeal to our customer service email at Email id. The time frame for appealing is not more than 7 days from the date of the issue itself.

9. LIMITATIONS OF OUR LIABILITY

9.1 Nothing in this Agreement shall limit or exclude Mangla Healthtech LLP ’s liability for:

death or personal injury caused by its negligence or any of its employees or users or agents, or any defect of a Mangla Healthtech LLP which was not readily apparent at the time of hire; or
fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by applicable law.

9.2 In no event will the Mangla Healthtech LLP entities be liable to you for any indirect, incidental, injuries, death, special, consequential or punitive damages (including damages for loss of profits, goodwill, or any other intangible loss) arising out of or relating to your access to or use of, or your inability to access or use, the service or any materials or content on the service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not any Mangla Healthtech LLP entity has been informed of the possibility of damage.

9.3 You agree that if any lawsuit or court proceeding is permitted under this agreement, the aggregate liability of the Company entities to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the lesser of:

(a) ten times the amount you have paid to Company for the services in question under the claim; or

(b) INR 50,000.

9.4 Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the above limitation may not apply to you.

9.5 Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is to allocate the risks under these terms between the parties. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these terms. The limitations in this clause 9 will apply even if any limited remedy fails of its essential purpose.

9.6 You expressly acknowledge and agree that your use of the Service, the Platform, and all related offerings is at your sole risk. To the fullest extent permitted by applicable law, the Company disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.

The Platform, Services, and all related content are provided on an “as is” and “as available” basis without any warranties or representations of any kind. The Company does not warrant that the Platform or Services will be uninterrupted, error-free, secure, or free from delays, omissions, or inaccuracies.

You acknowledge that technical disruptions, service interruptions, or errors may occur, and you assume full responsibility for your use of the Platform and Services, including any risks of data loss, service failure, or operational disruption.

To the maximum extent permitted by law, the Company shall not be liable for any loss, damage, claim, or liability arising out of or in connection with:

your use of or inability to use the Platform or Services;
reliance on any information provided through the Platform;
acts, omissions, negligence, or misconduct of independent Service Providers; or
outcomes arising from services booked through the Platform, including any medical or service-related outcomes.

The Company acts solely as an intermediary facilitating connections between Users and independent Service Providers and does not control, supervise, or guarantee the quality, safety, legality, or outcome of such services.

You further assume full responsibility for all consequences arising from your use of the Platform and Services.

10. OWNERSHIP AND INTELLECTUAL PROPERTY

10.1 You agreeing to this Agreement and becoming a User only entitles you to the Service in accordance with the terms and conditions set out in this Agreement. There is no other authorization, cooperation, partnership or agency between you and us.

10.2 You acknowledge that all intellectual property rights in and to the Platform (including copyright, trademarks, trade names, logos, source and object codes) and relevant proprietary confidential information in the Platform is and shall remain the exclusive property of us or our licensors and nothing in this Agreement shall operate to transfer any intellectual property rights in and to the Platform or any other intellectual property rights owned by us or our licensors to you. You acknowledge and agree that, without the express written authorization of the owner of such intellectual property rights, you may not use, modify, rent, let, sell, transmit or otherwise violate the above intellectual property rights (such as reverse engineering, decompiling).

10.3 The name, logo, and all associated marks of Mangla Healthtech LLP are proprietary trademarks and trade names owned by the Company and shall not be copied, reproduced, imitated, modified, or used in whole or in part in any manner without the Company’s prior written consent.

You acknowledge that all content, materials, and elements available on the Platform, including but not limited to pages, text, graphics, images, icons, user interface elements, and software code or scripts, are the exclusive property of the Company or its licensors and are protected under applicable intellectual property laws. You shall not, and shall not permit any third party to, reproduce, distribute, modify, or otherwise exploit any such materials without prior written authorization from the Company.

10.4 Subject to your continued compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform and download the Mangla Healthtech LLP App solely for your personal and non-commercial use.

This license does not grant you any ownership rights in the Platform or its content and may be suspended or terminated at any time at the Company’s discretion. You agree to use the Platform and Services strictly in accordance with this Agreement and applicable laws.

10.5 You are fully and solely responsible for all content, texts and images that you upload, post, transmit or share on the Platform (“User Content”). You may not upload, post, transmit, share or provide any User Content on the Platform that you did not create or that you do not have permission to upload, post, transmit or provide. You represent that you own or have sufficient other legal rights to any and all of your User Content. You agree to only provide User Content that is not in violation of any applicable law and does not infringe any third party’s rights (e.g., not in violation of any applicable intellectual property law or in breach of any agreement). Otherwise you will solely be responsible for all related liabilities. At any time and from time to time, and without your consent, we may review the Platform and delete, remove, or restrict any access to or viewing of any User Content, in our sole discretion and without any notice or cause. When you upload, post, transmit, share or provide User Content on the Platform, you automatically authorize us to make such copies thereof as we may deem, in our sole discretion, necessary or appropriate. By uploading, posting, transmitting, sharing or providing User Content on the Platform, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, transferable, royalty free, worldwide right and license to use, copy, publicly perform, publicly display, sublicense, reformat, translate, excerpt, distribute, modify, prepare derivative works of, or incorporate into other works any User Content for any purpose (commercial, advertising, or otherwise).

10.6 You agree that we may access, store and use any information that you provide so long as we comply with the terms of the Privacy Policy and your privacy settings. During the applicable copyright protection period, you hereby grant us and our affiliates a royalty-free license to use such information by means that include storage, usage, duplication, revision, editing, publication, exhibition, translation and dissemination, or include such information in other works using mediums currently known or to be developed in the future. Such use license shall be global, non-exclusive, transferable and sub-licensable and permit the use without the consent of you or any other person or the need to notify you or any other person, so long as the following conditions are met:

You may terminate your license by deleting certain content you have provided or closing your account on the Platform, unless it takes some time to remove the content from the backup system and other systems.
We will not include use your content to advertise other products and services (including sponsored content) without your consent.
We shall obtain your consent if we intend to grant others the right to release your content outside the Platform.
We may edit your content and adjust its format (such as translating it, modifying the font, layout or file name or removing metadata), but we will not modify its meaning.
With regard to any suggestion or other feedback about the Service you submit, you agree that we may (but are not obliged to) use and share such feedback for any purpose without any compensation to you.

11. INDEMNIFICATION

11.1 You agree, without limitation, to indemnify, defend, and hold harmless Mangla Healthtech LLP, its affiliates, employees, agents, and representatives from and against any and all claims, liabilities, losses, damages, costs, or expenses, including reasonable legal fees, arising out of or in connection with any death, personal injury, or property damage suffered by you or any third party, to the extent such claims arise from your acts, omissions, negligence, misuse of the Platform, or violation of this Agreement.

11.2 You agree to indemnify and hold Mangla Healthtech LLP and our associated parties jointly providing the Service with us, harmless from all liabilities, claims, losses, damages, expenses, costs (including legal fees incurred at trial, on appeal, or otherwise), debts, fines, penalties and charges, whether direct or indirect, including consequential, exemplary, incidental, special, punitive, lost profits, or otherwise that arise out of or relate to:

your misuse or inability to use the Platform,
your misuse of any information on or from the Platform,
any unauthorized access or alteration of your transmission or data in connection with the Platform,
any prohibited or malicious action or inaction by you that disrupts the Platform or the Service.
including any claims arising out of services provided by Service Providers or your interaction with such Service Providers.

11.3 If your conduct causes us to pay third parties’ claims, we may claim from you for all the losses after we undertake monetary and other obligations to third parties.

12. TERMINATION OF THIS AGREEMENT

12.1 User Termination. You may terminate this Agreement in any of the following ways:

If you notify us via the Platform at any time that you wish to cease using the Service and the Platform;
If you cease using the Service and the Platform and expressly reject any changes to this Agreement before such changes become effective.

12.2 Termination initiated by Mangla Healthtech LLP

We may terminate this Agreement in any of the following ways:

If you breach any of the terms of this Agreement;
If in our opinion your continued use of the Service or the Platform would be detrimental to the Service, the Platform or other users;
If you expressly reject any changes to this Agreement notified to you from time to time.

12.3 Settlement after Termination. Upon the termination of this Agreement, we shall still have the rights to make claims against you in accordance with this Agreement for any prior breaches by you or any outstanding financial obligations you may have.

13. COVENANTS AND PROHIBITIONS

13.1 Covenants. You shall ensure that your conduct is in compliance with the following requirements when you access or use the Service:

Compliance with all the applicable laws, including but not limited to tort law, privacy laws, intellectual property laws, tax laws and regulatory requirements;
Provision of accurate information and updating them in a timely manner;
Using your real name, identity and other personal information in the personal data file;
Using the Service in a civilized and proper manner.

13.2 Prohibitions. You covenant that you will not use the Platform to conduct any illegal activity or any of the following acts:

Using the Platform when you do not have the legal capacity or you are suspended from using the Service temporarily or permanently;
Transferring your Account to any third party without our consent;
Infringing others’ legal rights and interests in any way through the Platform, including collecting any other person’s login information or other personal information, using or attempting to use any other person’s account, harassing, insulting, threatening, coercing or hurting any other person, or sending any other person junk mails or other unwelcome messages or infringing any other persons’ intellectual property rights, etc.;
Interfering or sabotaging the Platform, its server or its network, or to creating unreasonable or inappropriate load on our server or system by any means, or conducting any activity that may result in breakdown, overloading or damages (including spreading worms, viruses, spyware, malware or other destructive codes) or implanting content or codes on user browsers or devices, or altering or disturbing the render effects or display of our website on the user browser or device by other means, or uploading viruses or other malicious codes;
Without legal authorization, using techniques on purpose to intercept, tamper, steal, record, visit, collect, store, use, spread, disclose or delete information that you are not authorized to access from the Platform, such as other users’ personal information, content or data relating to competitive services (determined at our discretion) or other confidential information which does not belong to you;
Violating or evading any laws or any of our policies or rules or any decisions about your Account status;
Taking any action to evade our technical and security measures;
Infringing our intellectual property rights or other rights, including but not limited to using Mangla Healthtech LLP or our other commercial logos in any commercial name, email or website, deleting any notification contained in our services on copyrights, trademarks or other ownership, damaging any of our patents, copyrights, proprietary technology, programs, software or data base information that we possess or legally use, through copying, disseminating, publicizing, decoding, partitioning or producing derivatives etc.;
Without our explicit consent, implying or stating that you are an affiliate of the Platform or have any agency relationships with it.
Without our permission, renting, leasing, lending, borrowing, trading, selling or reselling our services or other relevant information or data, or monetizing or commercializing any of our service functions;
Deleting, shielding or hiding any advertisement in our services;
Using automatic programs or other automatic methods to visit our service, adding or downloading address books or sending or redirecting messages;
Duplicating, modifying or creating derivatives of the Platform or any other relevant technologies (except otherwise authorized by us), or monitoring the usability, performance or functions of our services for competition purposes, or participating in establishing frame, making mirror images or other activities of imitating the appearance of our website or functions, or changing, modifying, re-editing or altering our services, or changing, modifying or altering other websites in order to create a wrong impression that such websites are related to our services.
Visiting our Service via web pages not expressly provided by us;
Rewriting any security functions of our Services or the Platform;
Assisting or encouraging any violation of this Agreement or our policies;
using our Service for any unlawful or illegal activity or which would be considered offensive and/or antisocial behavior; and
Any other unlawful conduct detrimental to the Service and/or the Platform.

13.3 Although we impose standards for conduct on our users, we do not control or regulate our users’ conduct on the Platform. Therefore, we will not be responsible for any content or information disseminated or shared by the users on the Platform. If you believe that a user has violated the terms of this this Agreement or any of our policies, then please contact us at email id. Although we try to maintain a safe environment, we are not responsible for the posts of any users and disclaim any liability for the conduct or content of any users. If you, under any circumstance, and without our authorization, commit any prohibited act, or publicize or disseminate any prohibited information, you will be solely responsible for all related liabilities and risks.

14. NOTICES

14.1 If you have an Account with us, you agree that we may provide you any and all required notices electronically through your Account or other electronic means such as email, or pop-up messages or pushed messages on the Platform in accordance with our Privacy Policy.

15. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this Agreement shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be Delhi. The language of arbitration shall be English. Courts at Delhi shall have exclusive jurisdiction for matters not subject to arbitration.

16. FORCE MAJEURE

16.1 We shall undertake basic security obligations in accordance with law, but will not be responsible for damages resulting from the maintenance of the information network equipment, connection failure, malfunction of the computer, communication or other system, power breakdown, strike, riot, fire, flood, windstorm, explosion, war, government actions, changes of laws, regulations, administrative provisions and other rules, orders of judicial or administrative authorities or acts or omissions of any third party.

17. MISCELLANEOUS

17.1 This Agreement (including but not limited to the Privacy Policy, Usage Policy and any additional terms that we have notified you of being applicable to specific services) constitutes the entire agreement between the parties with respect to its subject matter. It supersedes all previous agreements and understandings between the parties.

17.2 We may assign, transfer, delegate, or otherwise sub-contract our rights under the terms of this Agreement in our sole discretion.

17.3 If we fail to enforce a provision of the terms of this Agreement, you agree that such a failure does not constitute a waiver to enforce the provision (or any other provision hereunder).

17.4 If any provision of the terms of this Agreement is held or made invalid, the invalidity does not affect the remainder of the terms of this Agreement. We reserve all rights not expressly granted in the terms of this Agreement and disclaim all implied licenses.